FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions

Postby Jigsaw » Wed Jun 16, 2021 3:45 pm

What is Flixtor?
Flixtor is a fully automated Video Search engine. It does automated hourly scans of streaming websites and lists the best quality videos it found.

Can use Google Chromecast or Apple Airplay to cast to my TV?
Casting with Chromecast and Airplay is enabled for VIP users on supported devices.
It depends on what type of device you use but (for example) on a Desktop, you should see the Chromecast -icon (when using Chrome) or the Airplay Airplay -icon (when using Safari) below the video.
Casting should work in Google Chrome (Android and Desktop) via Chromecast and in Safari (iOS and macOS) via AirPlay. Subtitles are currently not working when casting.

When will Movie X or Episode Y or TV Show Z be available?
Whenever it's on a site that we're scanning and it has a decent quality, it will appear here automatically.

Why is Episode X missing?
Most listed TV Shows are complete with all Seasons and Episodes. If it's a new Episode that's missing, it will appear as soon as we find it. If it's an Episode somewhere within a Season, the previous Episode was probably a double Episode. If you're sure that it's not, please click the 'Report Issue' -link under the video player to let us know.

Why is a Video is not loading?
First of all, if it's not loading but 'stuck on buffering', try reloading the page. Sometimes when a Video won't load, it gives an error. If this is with all videos, it's probably a temporary glitch and we'll fix it soon. If it's only one video, please hit the 'Report Issue' -link under the video player.

Why isn't there a HD version of this video?
If it's an older movie or episode, it's probably all we have because we couldn't find anything better.
If it's a pre-release, then this is the best there is but the video will be replaced when we find something better.
If it's a video we just added, higher qualities will (most likely) follow within the next few hours because it takes some time to convert videos.

Why is there no sound?
Some browsers Mute the sound by default and you must Un-Mute it manually. If it's a smart browser, you should only have to do this once and it should be ok the next time you watch a video.

Why is the sound distorted?
Because we're boosting the Volume Gain, try lowering the Volume slider in our Player (up/down arrows) before increasing the volume on your device.

Why is the Video stuttering, buffering or randomly stopping?
Maybe there was a connection glitch or you're downloading something at the same time so there's not enough bandwidth? Either way, try refreshing the page first. The video should continue where it left off.
If that doesn't help and you're using Safari, see if it still happens in Chrome. Before reporting an issue, use Chrome and try selecting auto or 360p in the quality settings to see if that works any better.

Why is the Video repeating/skipping back xx seconds every time?
If you're using iOS, there's a bug that was introduced when iOS 11 came out. At the moment of this writing (6-2018), it's still not fixed. There is a discussion about it here: https://discussions.apple.com/thread/8082640
Long story short... either wait until Apple finally fixes the bug or use a browser like Aloha. This is one of the few available iOS browsers that uses it's own video engine.
In the iOS App Store, search for Aloha Browser. It's free.

For Chromecast users, we've seen it happening on the latest versions but only on slower connections. So where it previously would start buffering, it now skips back every time until it was able to download sufficient data to continue with the next part. We're not sure but perhaps Google is using Apple libraries for HLS streaming. Either way, we don't have a solution for Chromecast other than making sure that you're on a fast connection.

Why is the Video switching to a lower quality all of a sudden?
Most videos come in different qualities where 1080p is the highest and 360p the lowest. The higher the quality, the more bandwidth is needed for smooth playback. In the quality settings, you can select your preferred quality or select auto. With the auto -setting, our player will constantly monitor the bandwidth and adjust the quality to the highest possible for the available bandwidth.
Not all browsers (Safari etc.) let you change the quality. For these browsers, it's always set to auto.
When I change the quality of a video, nothing happens.

Unlike Youtube etc., our player doesn't reload the video when you change quality settings. Our player keeps playing whatever is in the buffer and then seamlessly switch to the new quality. It can take between 1 and 5 seconds or so.

Why isn't the video starting at the beginning?
If you stop watching a video and you want to continue watching it the next day, it will continue at the same position where you left off. So you probably watched this video before already.

Why are the Subtitles wrong/out of sync/not available in my language?
Because we don't host videos ourselves, it's quite difficult to find perfectly matching subtitles. Please don't report issues about Subtitles. Our system is constantly searching, adding and replacing subtitles.

How do I make the Video go Fullscreen?
You can toggle fullscreen with the 'f' -key, double click/double tap the video or just click the fullscreen -icon.

What Browsers are supported?
All modern/recent mobile and desktop browsers are supported but some perform better than others.
For example, Microsoft Edge works fine but things work much better with Chrome or Opera. Same with Safari. Safari works but we don't recommended it because it's so slow. This site works best with browsers like Chrome, Firefox, Opera, Brave etc..

Is this site Secure?
Yes. All communications between our servers and your browser is 100% secure.

How do you handle my privacy?
Except when you report a video via the 'Report Issue' -link, nothing is logged or stored. In fact, the server logging is turned off. We don't use cookies, store sessions, userid's or IP addresses. However, our CDN, Google Analytics or our Advertisers may set cookies but that's out of our control.

If you don't store information, how come you track my viewing progress?
That information is stored in your local browser storage and never reaches our servers. This is done so that when you reload the page or come back tomorrow, the video continues where it left off.

Does my ISP know that I am visiting this site?
They know that you are visiting this site but they don't know what you did or what videos you watched. For them, it appears that you are watching Youtube videos. If you are concerned about them knowing that you visited this site, consider using a VPN.

Are you using a P2P protocol like Bittorrent, Webtorrent, Popcorn Time etc.?
No. Unlike many other sites, we don't. If we did, that would mean that you are uploading videos at the same time you are watching. That is considered illegal in most countries. Be careful when using other streaming sites.
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